Return Policy
Effective Date: March 19, 2025

At UM Gift Collection, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is unused, in original condition, and with original packaging.
  • The return request is made within 7 days of receiving the order.
  • The customer provides proof of purchase (order number, receipt, or confirmation email).

We do not accept returns for:

  • Personalized or customized items.
  • Used, washed, or damaged products.
  • Items returned after 7 days from delivery.
  • Change of mind returns.

2. How to Initiate a Return

If you meet the return criteria, follow these steps:

  1. Contact us at umgiftcollection@gmail.com or +923090804400 within 7 days of receiving your order.
  2. Provide your order details and reason for return.
  3. Our team will review your request and respond within 2 business days.
  4. If approved, we will provide the return shipping details.

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.
  • We recommend using a trackable courier service to avoid lost packages.
  • The item must be securely packaged to prevent damage during return shipping.

4. Exchange Policy

  • If you received a defective or incorrect item, you may request an exchange instead of a return.
  • Contact us within 7 days, and we will arrange a replacement.
  • Exchanges are subject to stock availability.

5. Processing of Returns

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection.
  • If approved, you will be offered a replacement, store credit, or refund (depending on the situation).
  • Processing time is 5-7 business days after we receive the item.

6. Late or Missing Refunds

  • If your refund hasn’t been received within the estimated time, check with your bank or payment provider.
  • If you need further assistance, contact us at umgiftcollection@gmail.com.

7. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with the updated date.

8. Contact Us

For return-related inquiries, reach out to us:

Thank you for shopping with UM Gift Collection! 🎁